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Please fully read and understand the Privacy Policy for ocacao.com. Your use of this Site constitutes your full understanding of and agreement with our Privacy Policy.

Any personal data collected by o'cacao is done so with the intent to maintain and improve the quality of service provided to you. We are committed to respecting your privacy, and ensuring that your personal data is used in a responsible manner. When you visit ocacao.com, register for any of our services, place an order, and/or provide us with any personal data, you are acknowledging your approval and acceptance of our Privacy Policy. This also applies in the instance that you allow or authorize another person to submit your personal data to o'cacao on your behalf.

Questions about this Policy should be direct to info@ocacao.com

This Privacy Policy (this "Policy") applies to all account holders, users, customers and visitors (referred to as "you" below) of ocacao.com, and any other website (all of the foregoing, collectively, "ocacao.com" or "Site") operated or owned by o'cacao ("We" or "o'cacao"), unless contrary or additional policies or provisions are expressly stated to apply at such other websites or with respect to a given web page or feature.

Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, traded, disclosed, or loaned. You agree that we may collect, use and share information as described below.
Please fully read and understand the Disclaimer for ocacao.com. Your use of this Site constitutes your full understanding of and agreement with our Disclaimer.

You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that o'cacao shall not be liable for any damages of any kind related to your use of this site. We make reasonable efforts to ensure that accurate information is provided on ocacao.com. We reserve the right to correct any errors on this website.

o'cacao does not warrant or represent that our content is accurate, error-free or reliable, or that your use of such material will not infringe rights of third parties. o'cacao does not warrant that the functional aspects of the website will be error free or that this website or the server that makes it available are free of viruses or other harmful components. If your use of this website or our content results in the need for servicing or replacing property, material, equipment or data, we are not responsible for those costs. Without limiting the foregoing, everything on ocacao.com is provided to you 'as is' and 'as available', without warranty of any kind, either expressed or implied. We make no warranties about the accuracy, reliability, completeness, or timeliness of the material contained on ocacao.com, or about its software, text, graphics, and links, or results to be obtained from the using of the website.

We reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Information within this Site is for educational purposes only. The U.S. Food & Drug Administration has not evaluated statements on this Site. o'cacao does not give medical advice, and is not licensed to practice medicine. Nothing on this website shall be construed as medical advice. The information and contents on ocacao.com are not intended as a diagnosis, treatment or as a substitute for professional medical advice, diagnosis and treatment. If you have, or suspect you may have a health problem, please consult a physician or other health care professional for your specific health care and/or medical needs or concerns. The information on this site is published for educational and informational purposes only.
Neither o'cacao nor any other party involved in creating, producing, or delivering this website shall be liable for any direct, special incidental, consequential, or indirect damages resulting from your access to, or sue of, or inability to use this website and our content, whether based on warranty, contract, tort or any other legal theory, and whether or not o'cacao is advised of the possibility of such damages. ocacao.com disclaims any liability arising from adverse outcome of your use of the information and content provided on this site for any reason, including but not limited to any misunderstanding or misinterpretation of the information and content provided.

Please note that o'cacao operates this website from California, USA, and makes no representation that the material on the website is appropriate or available for use in other locations. If you use this website from other locations, you do so at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to our content may not be legal by certain persons or in certain countries. If any portion of these Terms and Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible and the remainder of the provisions shall remain in full force and effect. Any cause of action you may have with respect to this website must be commenced within one year after the claim or cause of action arises or such claim or cause of action is barred. These terms will be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflicts of law provisions. Any legal action or proceeding relating to your access to, or use of, this website or our content will be instituted in a state or federal court in San Francisco, California and you hereby agree to submit to the personal jurisdiction of such courts.
Please fully read and understand the Terms & Conditions of Use for ocacao.com. Your use of this Site constitutes your full understanding of and agreement with our Terms & Conditions of Use

The purpose of www.ocacao.com is to advertise, sell, and promote all products and services generated by o'cacao. And, to educate and raise-awareness about potential benefits related to our products.

We reserve the right to make changes to these Terms & Conditions at any time, without prior notice. Therefore, we strongly suggest you read these each time you use this site, since each time you return to the site you continue to signify your agreement with these.

If at any time you do not agree with these terms and/or changes made to these terms, please contact o'cacao at info@ocacao.com and request that we delete your Personal and Billing Information.

You agree to defend, indemnify and hold o'cacao harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site, including, without limitation, your use of this ocacao.com site in violation of these Terms & Conditions of Use.
o'cacao endeavors to represent, as accurately as possible, the dimensions, weights, and colors of our products that appear on this site. However, we cannot that any colors viewed on a computer screen will accurately reflect the colors of our actual products. At times, our packaging styles and colors change, which may not be reflected or immediately updated on our Site. Furthermore, due to the artisanal and hand made nature of our products, slight variances in color, tone, texture or application of 'toppings' may occur.
A minimum order of 6 morsels, or equivalent value of $42.00 in product or services is required.
Please carefully refer to all labels and instructions regarding the proper cold storage of, as well as how to optimally consume products purchased from ocacao.com
Once your order and payment is received, up to 7 days may be required to complete fulfillment, prior to shipping date. The length of fulfillment time is dependent upon existing supply and demand, and overall production schedule at the time your order is received.

Orders are added into the existing o'cacao production schedule Mondays – Fridays 10am – 4pm Pacific Standard Time, with the exception of national holidays and annual periods when the o'cacao kitchen is closed (when this occurs, it is noted on our homepage and store pages).

If you wish to have an order expedited, call o'cacao us prior to completing your order online so we can advise as to whether if this is possible or not.

+ 1 650 906 2574

Shipping occurs weekly, on Monday, Tuesday and Wednesday.

All o'cacao products are shipped via USPS. If you'd like us to ship via a service other than USPS, please contact o'cacao directly. + 1 650 906 2574 info@ocacao.com Additional charges may apply.

You may select from two USPS options when ordering from ocacao.com:

USPS Priority Mail – arrives within 2-3 days to addresses within the Continental USA

USPS Express Mail – includes a guarantee of delivery from USPS, and arrives within 1-2 days within the Continental USA

A USPS tracking number will be issued to you via email.

o'cacao cannot be held responsible for any inaccuracy of address or recipient information, at the time order is placed.

Non-toxic and reusable ice packs are included with each shipped parcel. Upon receipt of o'cacao shipment, please ensure parcel is opened right away, and not left in the sun or other warm area.
Each order of o'cacao is shipped fresh and in peak condition. Due to the perishable nature of our products, we include ice packs when shipping. O'cacao is does not offer refunds or exchanges, but if for some reason your o'cacao arrives damaged or defective, please contact us with 48 hours of receiving your order, and email us a photo of the item. We will review on a case-by case basis, and do our best to assist.

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. You will be responsible for all applicable taxes or duties, regardless of the amount quoted on ocacao.com at the time of your order.
www.ocacao.com includes links to third party web sites, but does not endorse any products or services of these links. Please read the Terms & Conditions of any third party site; o'cacao is not responsible for the content nor privacy practices of these links or third party sites.
o'cacao is not responsible for the privacy and security practices of the social media sites on which o'cacao 'pages' exists. You are expected to read the privacy and security terms of service for such related social media sites.

o'cacao may utilize aggregated information and analysis provided from the social media sites on which o'cacao pages exist. We may do so in order to best understand our customer demographics and how they are interacting with o'cacao social media pages.
Upon your first purchase at ocacao.com, we will retain the following personal data: your name, address, phone number, email address, billing information including credit card number and expiration date. If you purchase a gift for someone other that yourself, we will also retain the recipient names, addresses and phone numbers that you provide. Your personal data will be used by o'cacao in order to: a) process your purchases including any necessary follow up communications related to billing; b) monitor access to ocacao.com; c) analyze and improve your experience of ocacao.com; d) to send you the o'cacao newsletter via email

If necessary, o'cacao will disclose your personal data in order to enforce legal action against persons or entities who may be causing injury to you or to o'cacao. In the instance that any law enforcement agency requests that o'cacao releases your personal data, we will comply.

Should o'cacao be sold, merge, or otherwise go through a transfer of assets, all personal data would be relayed to the new proprietor.
Please be aware that email, in general, is vulnerable to being intercepted and viewed by others. O'cacao will never contact you by email to request your billing information. If you require us to send you information via email about your personal o'cacao account, we will do so after you have provided proof of identity.

We invite you to join our email list and receive announcements via our newsletter. Anytime you provide us with your email we will automatically add you to our email list. O'cacao will never share your email address with any third party, and it will only be used for direct communications with o'cacao.

You are welcome to opt out, or unsubscribe, from our newsletter at anytime. This may be done by clicking on the 'unsubscribe' option, found at the end of all newsletter communications from o'cacao. Alternatively, email us at info@ocacao.com with the subject line 'Unsubscribe'.
We endeavor to use all reasonable efforts to prevent the misuse or loss of your personal data.

o'cacao uses the services of Squarespace, a content management system, which allows us to create and maintain ocacao.com You may learn more about Squarespace privacy and terms here.

Our credit card payment system utilizes appropriate encryption technology. Our current credit card gateway partner is Stripe . Click here to read their privacy policy: https://stripe.com/us/terms
ocacao.com uses "cookies". These are small files that your browser will store on your computer hard drive, in order to identify your computer. These allow ocacao.com to recognize return visitors to the site, and to enable a better experience with subsequent visits. Cookies do not track personal data, nor can they retrieve personal data from your computer.
ocacao.com uses Google Analytics. Google Analytics does not store visitor specific data, and o'cacao does not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing. o'cacao uses remarketing and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites.
We welcome your feedback, submissions and comments, regarding o'cacao and this site. However, please be aware that any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to o'cacao shall be and remain the exclusive property of o'cacao. Your submission of any such Comments shall constitute an assignment to o'cacao of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. o'cacao will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
ocacao.com is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving o'cacao products and services and/or to otherwise transact business with or contact o'cacao, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, o'cacao expressly prohibits third parties from opting out of o'cacao's services and/or contacts on behalf of an o'cacao customer or other person or entity, without both (a) o'cacao's full knowledge as to the surrogate action being taken and (b) o'cacao's express permission. This prohibition is intended to protect the privacy and freedom of o'cacao's customers and the personal relationship o'cacao works to develop with its customers and others authorized to use its site.
The trademarks, brand identities, titles, trade names, graphics, designs, copyrights and other properties appearing within ocacao.com are protected intellectual properties used by o'cacao and its licensed affiliates and business partners. These properties may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may, for personal and non-commercial use only, download one copy onto your personal computer. In order to protect these valuable assets, o'cacao must prohibit other uses without its prior written consent. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right. Although you can copy any part of this Site to your own computer for your personal use, you may not copy or incorporate any of the content available on the Site into any other work, including your own web site, or use the content in any other public or commercial manner.
o'cacao may terminate your use of this site if it believes that you have violated or acted inconsistently with the letter or spirit of these Terms & Conditions, violated the rights of o'cacao or any third party, or for any reason with or without notice to you. You agree that o'cacao may modify or discontinue this website, with or without notice to you. You agree that o'cacao will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Use of Materials on Site", "Feedback, Submissions & Comments", "Disclaimer", "Use of Site", "Indemnification", "Limitation of Liability", and "Copyright Notice" will survive termination of this Agreement to use our website.
If you have any questions or require further information regarding our o'cacao, please call us at +650 907 2574.

Alternatively, please e-mail us at info@ocacao.com